Support Center
Need Support? We’re here to help.
Find all your support resources in one place. Expert teams the US, Canada, and France are here to ensure your success with Argonos products.
Access the tools and resources you need to get help quickly.
Support Services
Reach out to the support team through the customer support portal.
Documentation
Access the technical documentation portal, to get help on how to set up any product feature or component.
Download Center
Download the latest versions of the platform, and check-out the related release notes.
Github
Visit our Github repositories which include all the open source samples and supplemental packages to enhance the platform.
University
You can explore our offerings so that you are empowered with in-depth product knowledge to deliver the best search experience.
Overflow
With Overflow forum, post any technical question you may have, find immediate answers from its existing knowledge base or share your specific implementation experience with the entire community.
Trusted by industry leaders for their mission-critical work.
Support tiers
Choose the level that fits your operations
From standard coverage to the most demanding environments, our plans adapt to the criticality of your platforms and your internal organization.
Professional Support
For teams that need fast responses and proactive guidance from engineers who know their stack.
Security patches and minor updates
Guided assistance through major upgrades
Coverage Monday to Friday, 9am–6pm
Option for extended business hours coverage (Europe + North America)
- Technical support via ticketing system, with guaranteed response times by severity (SLA)
- Incident tracking with root cause analysis
- Security patches and minor updates
- Guided assistance through major upgrades
- Regular service reviews
- Coverage Monday to Friday, 9am–6pm, with an option for extended business hours (Europe + North America)
24/7 Support – Add-on
For mission-critical production environments where every minute of downtime carries a real cost.
- On-call coverage 24/7, 365 days a year
- Dedicated line for P1 incidents
- Immediate escalation to product engineering
- Incident report delivered within 24 hours
- Proactive environment health monitoring
Local teams, real responsiveness: Support that understands your business context
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United States & Canada
Engineers based in the United States and Canada to cover American time zones and maintain continuity with EMEA teams during overlapping hours.
Mon–Fri · 9am–6pm ET
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European Union – France
French-speaking support engineers with deep knowledge of European regulatory requirements and enterprise contexts. Your point of contact across the EMEA region.
Mon–Fri · 9am–6pm CET
How it works
From incident to resolution
A structured process so every ticket is handled with the right priority, by the right person, as quickly as possible.
Triage and prioritization
Every request is categorized by business impact. Critical incidents trigger an immediate escalation procedure to a named support engineer.
Assignment to the right expert
The ticket goes to the engineer who knows your product. They already have the history of your interactions (on-premises platforms) and the context on your environment (SaaS or Managed Services), so you never have to repeat yourself.
Resolution and documentation
The fix is documented and shared with you. If the incident uncovers a product defect, an engineering ticket is opened with a committed resolution timeline.
Follow-up and continuous improvement
Every incident feeds back into our knowledge base, making your environment more resilient over time.
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